About Us

At the ROBERTSON DOCTOR our mission is to deliver patient service that is fair, compassionate and accountable. Our customer service model provides our framework for delivering upon our mission.

Our 4 guiding principles underpinning our customer service model are:

  • Respect
  • Empathy
  • Professional
  • Responsive

We invite our patients to help us deliver quality patient care by participating in a culture of mutual respect and feedback.

We all like to have a good day at work and a smile, or a word of appreciation to sta!, make our day so much nicer.

Please feel free to drop a suggestion in our feedback box or participate in the occasional patient surveys we run to make sure we keep in touch with the wants and needs of our community. Forms and suggestion box can be found at reception.

PRIVACY OF YOUR HEALTH RECORD

Your medical record is a confidential document and it is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available to authorised members of sta!. This is in line with the guidelines of the Australian Privacy Principals and the practice policy regarding Privacy and Personal Health Information.

Contact Us